French Speaking Shipping Administrator - Kent, United Kingdom - RELOcruitment Ltd

Description

Summary of Job:

Our client, a leading international moving and relocation entity, is now looking to appoint a Move Manager to join their team in the UK, to be based in Kent, primarily working with French speaking clients.

The Move Manager works closely with clients and assignees in the support of all transportation services related to a move.

Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners.

This position will provide a single point of coordination for transportation services.

The ideal candidate must be fluent in French and preferably have experience with freight forwarding or move management / household goods.

In addition to this, exceptional customer service skills and experience is vital.


Principal Accountabilities:

Move Management:

Coordinate door to door move include but not limited to;Initiation callProvision of all move related documents i.e., insurance, customsArranging of a pre-move surveyConducting phone surveys when appropriateQuoting of moveBooking move with approved supplier, i.e.

, origin, freight, customs, destination, 3rd partyMonitoring and tracking of shipmentUpdating assignee & booker or client at each step of the processEnsuring all claim/insurance details are passed to the claims teamMaintain single point of contact throughout moveCorrect usage of paperwork on all filesEnsure data integrity in operational systemReportingMaximise all revenue opportunitiesEnsure the best possible cost for service being purchasedApproval of supplier invoicesPreparation of sales invoicesCompilation of Rates including Supplier costs & Rates to clientSales:

Identify new opportunitiesProvide support to Sales team when necessaryRequirements:Experience:Awareness of assignment challenges in the international marketplaceDomestic & Int'l HHG's Forwarding experienceSkills:Fluent in FrenchStrong organisational skills, time management, and customer service skillsCustomer focusedSolid decision-making skillsExcellent verbal and written communication skillsStrong interpersonal skillsConsultative, listening, and leadership skillsStrong technology skillsNegotiation and persuasion capabilityAttitudes/behaviours:Maintains effective working relationshipsAbility to handle multiple priorities and tasksAbility to identify and develop solutions to problemsDetail oriented This is a fantastic opportunity to grow your career with this industry leading company.

Please apply today for further information.