Customer Support Representative - Newcastle upon Tyne, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:


  • Respond to customer inquiries in a timely and professional manner
  • Assist customers with product information, order placement, and issue resolution
  • Utilize CRM system for data entry, order tracking, and customer followup
  • Identify and escalate priority issues to the appropriate channels
  • Provide product recommendations and upsell opportunities to customers
  • Collaborate with internal teams to ensure customer satisfaction

Qualifications:


  • Proficiency in English
  • Strong communication skills with excellent phone etiquette
  • Ability to analyze customer needs and provide suitable solutions
  • Prior experience in customer service or related field preferred
  • Multilingual abilities are advantageous
  • Strong data entry skills and attention to detail

Job Types:
Full-time, Permanent


Pay:
From £25,375.04 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 24/05/2024
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