Customer Service - Northampton, United Kingdom - Impact Recruitment

Impact Recruitment
Impact Recruitment
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Coordinator

Northampton, NN3

Permanent

Monday to Friday

£24,000

Are you looking for a more senior customer service role that could lead to a Team Leader position?

Do you have a desire to help people and looking for a varied administration role?
-
If this sounds like you, we have the perfect opportunity for you_

Our client is a technology business that provide solutions for people with additional needs; they have recently won a large tender so have exceptional growth plans


As
Senior Customer Service Coordinator, you will deal directly with consumers who are wanting to order both software and hardware.


Duties and responsibilities for the Customer Service Coordinator
role includes:

  • Calling customers to confirm orders, take payment and arrange delivery.
  • To process sales orders.
  • To complete quotations.
  • Add customer details to the CRM.
  • To handle incoming calls from the general enquiry telephone lines.
  • To communicate to customers the status and progress of their orders.
  • To process credit card payments.
  • To administer and register new product insurance cases.
  • To book customer orders for delivery with various carriers and external engineering partners.

Skills and experience required for the Customer Service Coordinator role:

  • Previous experience of administration.
  • Strong customer care skills.
  • Good organisational skills.
  • Accuracy and attention to detail.
  • Numerate.
  • Quick to learn.

Impact Recruitment is an employment business working on behalf of our client.
All responses will be managed in line with the new GDPR regulations.


Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Quarterly bonus

Ability to commute/relocate:

  • Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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