Remote Support Technician - Tamworth, United Kingdom - LKQ Euro Car Parts

LKQ Euro Car Parts

Verified Company

Tamworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Remote Support Technician requires a performance driven but supportive focus to provide excellent response and support services to workshops.

As part of the Diagnostic Support Team, you will be the point of contact for all our customers (Internal & External),to support with all questions and guidance on Diagnostic Equipment as well as completing coding and programming tasks remotely using a range of diagnostic tools.

Why work for LKQ Euro Car Parts?

We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business.

As with many of our roles, we are happy to talk about flexible working options,we are committed to supporting a healthy work-life balance.

We are looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role.

We strive to support all our employeesthrough their individual career paths and thrive within our business.

Key Responsibilities:

Customer service support
Single point of contact for the customer, receiving and handling requests for support services
Identify support needed and work with the customer to solve the issue
Visits to customers as required
Remotely connect to Customers Diagnostic Equipment and Diagnose Vehicle faults
Engage with Suppliers if additional support is needed, ensuring the customer is kept fully up to date at all times
Technical Support for the LKQ ECP Branch, Bodyshop and Field Network as required
Ensure all contacts are recorded on company systems
Resolutions of all calls are recorded accurately
Issues or additional support needed is escalated at pace
Support all Diagnostic Initiatives as require

Skills and Experience Needed:

Technical and commercial education with further education in information technology
Indepth Knowledge and understanding of Automotive technology device, operating systems, and cybersecurity basics
Excellent knowhow of common IT tools (Windows, Software installations, remote management, server environments, networking etc)
Strong ability to set up new equipment and upgrading existing systems
Problem solving skills around software installation, setup, and deployment
Understanding of the requirements for replacing electronic components on a vehicle such as coding and programming
Use of any automotive diagnostic tools (Autel, Launch, Bosch, Hella, BMW ISTA, Mercedes Xentry, Ford IDS, PSA Service Box, JLR Pathfinder, VAG ODIS, etc)
Understanding of vehicle commination protocols (CAN, CAN-FD, DoIP, Flexray etc)
Well organized, good fault diagnostic skills, proactive and participative approach for solving operational issues
Excellent interpersonal skills, selfmotivated and directed and previously demonstrated ability tolead by example with focus on success of the team and organization
Ability to work well under pressure and work collaboratively with individuals throughout a global organisation
Ability to understand business processes

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland.

But we're so much more than just a parts supplier