- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants; responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies in regard to tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Assisting Housing Officers and Manager with day to day tasks
- Recent experience within a customer service environment or administrative position
- Previous experience of working in a Housing environment
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
- Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £26,449 per annum (rising to £27,841 per annum after 12 months, subject to satisfactory performance)
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Assistant Housing Officer - Cumbernauld, United Kingdom - Sanctuary Housing
Description
The role of Assistant Housing Officer will include:Skills and experiences:
Why work for us?
Sanctuary Scotland Housing Association is one of the country's largest social landlords. We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland's commitment to being the best employer we can.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
