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    Collections and Recoveries Coordinator - Bracknell, United Kingdom - Marc Daniels

    Marc Daniels
    Default job background
    Full time
    Description

    Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator.

    This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.

    This role is hybrid-working and has flexible hours.

    Responsibilities:

    • Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
    • Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
    • Vehicle Repossessions, dealing with both the third party agents and also customers
    • Handling of Deceased Agreements.
    • Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
    • Referring agreements for potential Pre-Litigation Action.
    • Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options.
    • Complaint handling

    Requirements:

    • Knowledge of using a range of office software, including email, spreadsheets, and databases.
    • Experience in preparing and analysing reporting data for management accurately and to timescales.
    • Able to demonstrate successful communication

    By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.



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