Jobs

    Resourcing & Planning Manager - Manchester, United Kingdom - Page Personnel Sales

    Page Personnel Sales
    Page Personnel Sales Manchester, United Kingdom

    3 days ago

    Default job background
    Description
    Our client is a well-established firm in the retail sector, with a strong presence in Greater Manchester.

    The company employs over 2000 individuals overall with 3 contact centres - this role will start off managing a small portion of the operation and has growth potential to implement successes across the wider business.

    This is a full spectrum stand alone role to: Design, implement and manage Contact Centre planning.

    As the Resource Planning Manager you will find yourself involved in:

    Report and collect data on customer trends, peaks and demands.
    Report and share valuable insight into performance vs targets.
    Conduct regular performance evaluations and provide constructive feedback.
    Ensure compliance with company policies and industry regulations.
    A successful Resource Planning Manager should have:
    Experience working as a planning manager, team lead or stand alone in a multi-channel contact centre environment
    Excellent technical abilities and comfortable working with high volume complex data sets
    Proficiency in relevant software and applications.
    A competitive salary in the range of £40,000 - £44,000 per year.
    Great benefits including healthcare, bonus, budget for advancements and other benefits as expected at this level.
    Comprehensive training and development opportunities.

    This is an excellent opportunity to progress your career within the retail industry. #


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