Commercial Administrator - United Kingdom - The Plan Group

Description

The Plan Group Ltd is a family owned, independent insurance intermediary delivering high-quality cover from market-leading insurers in niche commercial and personal lines insurance. We are listed in the UK's top 50 brokers, employ around 100 staff and write in excess of £30m Gross Written Premium. The business is built on long-term staff, customer and insurer relations. We pride ourselves on product and IT innovations to help drive growth.

Role:

To deal with the administration of all commercial policies including fleets, package insurance and liability insurance.

• Excellent planning and organisational skills and good attention to detail.
• Favourable team working skills and ability to work with minimal supervision.
• Proven desire to update knowledge and skill set when required.
• Written and spoken communication skills that allow you to inform and advise others clearly.
• Good problem solving and negotiation skills.
• A strong work ethic and a professional approach to all aspects of business internally and externally.

Main Duties and Responsibilities:

• Achieve all individual KPI targets set by the company, whilst managing customer and team expectations.
• Build and maintain effective relationships with underwriters and colleagues.
• Deliver customer service in line with 'best practice' and ensure compliance to relevant policies.
• To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible.
• Accurately process policy documentation and send to clients in an effective and timely manner.
• Effectively deal with incoming post and email enquiries
• Call clients to request required documentation or payments.
• Maintain accurate records and computer files.
• Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
• Attend team and staff meetings as and when required.
• Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager/team leader.

All our staff benefit from the opportunity of real career progression and outstanding training and mentoring through our in-house dedicated team.

We believe in the success that comes from people working together. That's why we search for individuals who are real team players, enjoy being part of a group and know that they will have the opportunity to make their mark.

If you like the sound of joining our highly supportive and sociable team, please get in touch today

Skills for the job

Accuracy Effective Communication Organisational Skills Professionalism

3 x Salary Life Assurance Cycle to Work Scheme Employee Assistance Programme Pension Eye Tests Dental Check Up's Season Ticket Loans Enhanced Maternity / Paternity (After 2 years service) Hybrid Working