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- Creativity to devise innovative approaches for efficient service delivery.
- Open-mindedness to embrace customer feedback in alignment with our brand.
- Lead field operations, conducting end-of-day inspections and surveys on-site.
- Manage defect reports and coordinate with subcontractors for timely resolutions.
- Facilitate the setup of customer care services for each development project.
- Monitor project timelines to ensure a smooth customer landing process.
- Evaluate contractor performance and report findings to management.
- Maintain the online database, Clixifix, under the guidance of the Customer Relations Manager.
- Solid numeracy skills for monitoring financial activity related to sales and service changes.
Customer Services - London, United Kingdom - Falcon Green
Description
Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm.
This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor duties in their Central London office.
As a Senior Customer Relations Advisor, you will play a pivotal role in ensuring the seamless execution of fieldwork while maintaining high standards of customer satisfaction.