Client Services Administrator - Edinburgh, United Kingdom - Pontoon

Pontoon
Pontoon
Verified Company
Edinburgh, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Client Service Administrator

Location:
Edinburgh EH- 2 days office based, 3 days working from home

Rate:
£12.22ph PAYE

Contract Length: 6 months initially (possibility of extension)

Working hours:
Standard office hours Monday - Friday
An exciting opportunity to join one of the world's largest custodian bank and securities services company. Businesses, communities and global economies rely on them because they prioritize client experience, collaboration, innovation and resilience.

As the"bank of banks," their unique perspective, informed by one of the largest datasets in the world, powers the financial industry.

They understand the best way to succeed at anything is to Consider Everything.

Guided by values and behaviours focused on excellence,integrity, diversity and leadership, their global team brings unique perspectives, experiences and skills to pioneer a new generation of financial services.


They are looking for a number of Client Service Administrators to join the team on an initial contract of 6 months with the possibility of extension.


Responsibilities

  • Places telephone trades in accordance with instructions received.
  • Investigates errors in shareholder accounts and statements.
  • Responds to questions about shareholder accounts and provides more advanced technical assistance. Responses are fast, efficient and accurate.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
  • Reviews daily open items to ensure proper followup and closure.
  • Responsible for the quality and completion of own work.
  • Experience in contact centre or client service.
  • Good communication skills and team player
  • Attention to detail
  • Demonstrate a cando attitude
  • Willingness to learn
  • High school/secondary school or the equivalent combination of education and experience is required.
Pontoon is an employment consultancy and an equal opportunities' employer.
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