Customer Service Advisor - Nottingham, United Kingdom - E

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Heat 1

Here's what you'll be doing

Location - Nottingham City Centre

Salary - £21,613 to £25,754

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country.

We're one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

What we need from you

Do You...

Love going above and beyond to help customers?
Thrive on solving complex problems?
Excel in a challenging working environment?
Remain calm under pressure?
Get motivated by the freedom to make decisions?
Want to build a culture in which everyone can be 100% themselves?
Enjoy being part of a team that is more like a family?
Like owning issues end to end?
Want to be more involved in green solutions in a growing sector?
Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
Work in an area where you impact the customer journey as a whole no passing off?

If so, we want to hear from you

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support.

We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

Here's what you need to know

We offer a competitive starting salary of £21,613 with the opportunity to increase your salary up to £25,754..
This role is based at our impressive Trinity office in the centre of Nottingham. There's subsidised travel via bus and tram and discounted parking available.
The role will initially be office based while you find your feet. Once you are fully trained and working in dependently you can work from home 2 days a week if you want we'll provide you with all the equipment you'll need.
We've got an onsite canteen that serves a variety of hot and cold sandwiches and snacks plus there's microwaves and free hot drinks machines.
Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
Due to the nature of this role a Criminal Record Check will be required.
Our marketleading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 202
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
As a Disability Confident Employer we will interview every disabled applicant who meet the minimum criteria for the role.
We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

E.ON is committed to being an inclusive employer.

We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential.

We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

At a glance

Reference no
:

227424

Closing date:

22/05/2024

Salary:

£21,613 to £25,754

Get in touch
CV's sent directly won't be considered.

About us
E.ON is a privately owned international energy company.

Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world.

We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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Location:

Nottingham, GB