Dispenser / Trainee Dispenser - Cheriton Bishop, United Kingdom - Cheriton Bishop and Teign Valley Practice

Description

Job summary

Cheriton Bishop & Teign Valley Practice is a small, friendly practice and our amazing team are looking for a qualified Dispenser or someone that would be willing to train. The post is for 18 hours per week, which will be worked 8-6pm Wednesday, 8-1pm Thursday, 1 - 6pm Friday

Main duties of the job

Being personable and friendly is a requirement as you will be dealing with the public on a daily basis.

You will be required to accurately and efficiently process all relevant prescriptions as authorised by GPs in accordance with the principles of good practice.

About us

We are a small rural practice, rated amongst the top 10 GP Practices in England. We are a team of 2 GP Partners, 3 salaried GPs, 3 nurses, 1 HCA, admin and a dispensary team of 3 supported by a Dispensary Manager.

We pride ourselves on providing a great service to our patients and we are continually striving to improve the way we do things for both staff and patients. At the same time we have a lot of laughter and fun as a team.

Job responsibilities

CHERITONBISHOP & TEIGN VALLEY PRACTICE

JOB DESCRIPTION

Job Title: Dispenser

Reports To: DispensaryManager

Hours: Accordingto Contract and Cover

Job Summary

To accurately andefficiently process all relevant prescriptions as authorised by GPs andprescribing nurses where appropriate in accordance with the principles of goodpractice.

To assist theDispensary Manager in ensuring effective financial control of the dispensary.

JobResponsibilities:

Dispensing

Dispensing acuteprescriptions

Not to dispensemedicines to unauthorised persons, without the doctors consent

Dispensing repeatprescription requests received by telephone calls, or by email from theoutlying villages and those delivered to the surgery

To ensure thatall medicines and appliances dispensed are checked against the prescription andwhenever there is doubt about the appropriateness of the item or about the doseor labelling instructions to check with the authorising doctor or duty doctor

Updatingpatients repeat screens on Doctors instructions

Dispensingprivate prescriptions

Dispensing `blacklisted prescriptions, pricing and recording them

Checkingcolleagues dispensing

Ensuring theDispensary area remains clean and tidy

Maintainingcomplete and accurate records for controlled drugs

Prescriptions

Handing outprescriptions and collecting charges when appropriate

Takingprescription repeats over the telephone and at the patients hatch

Collectingprivate charges for `black listed medications, vaccines and holidayprophylactic medication

Sorting, stampingand endorsing prescriptions

Generatingprescriptions

Stock Control

Orderingappropriate quantities of goods via the wholesalers computer link

Checking goods asand when they are delivered and recording generic details

Returningincorrect goods to the wholesalers

Stocking shelves,refrigerators and other storage areas using rotation method

To operateefficient stock control appropriate to the needs of the practice with theobjective of ensuring continuity of supply for patients and minimising wastagethrough `out of date stock

To ensure thatdrugs are stored in an appropriate manner in accordance with the accompanyinginstructions

Removing `out ofdate stock from the shelves, refrigerators and other storage areas

Disposal ofreturned unused medicines

Other

To answertelephone calls and passing on messages as appropriate

Dealing withproblems and enquiries

Inputtinginformation onto computer

To work flexiblywithin the team and to provide cover as necessary

To collect alldue prescription charges and ensure that the patient declaration on the reverseof the FP10 is duly filled in and signed by the patient/Dispenser

To ensure thatall monies received or handled on behalf of the practice are appropriatelystored and banked and a record kept of all financial transactions

To endorse allprescription forms as appropriate, collate and forward the forms in a securemanner to the PPD for processing and reimbursement. The forms should be bundled in accordancewith current PPD guidelines and include any necessary accompanying paperworksuch as the FP34D

To promptlyforward all invoices and dispensary related correspondence to the Practice andDispensary Managers or Dispensary Manager according to practice policy

To notify thePractice and Dispensary Managers of any FP10 returns/feedback from the PPA sothat any appropriate remedial action may be taken

To ensure thatshelves and all work surfaces are regularly cleaned to maintain a high level ofhygiene within the dispensary and that all dispensary equipment is kept cleanand in good working order

To take promptaction in response to any drug alert bulletins that may be received from timeto time

To ensure thatrefrigerated items are stored at the appropriate temperature and to maintain atemperature control record/logbook

To maintain fulland accurate records of all dispensing transactions incorporating the use ofcomputers when available and appropriate

To undertake anynecessary work as may be required and appropriate to maintain a high standardand efficient dispensing service

Confidentiality

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source3 is to be regarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive date.

Health &Safety

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, to include:

Using personalsecurity systems within the workplace according to practice guidelines

Identifying therisks involved in work activities and undertaking such activities in a way thatmanages those risks

Making effectiveuse of training to update knowledge and skills

Using appropriateinfection control procedures, maintaining work areas in a tidy and safe way andfree from hazards

Reportingpotential risks identified

Equality andDiversity

The post-holder will support theequality, diversity and rights of patients, carers and colleagues, to include:

Acting in a waythat recognises the importance of peoples rights, interpreting them in a waythat is consistent with practice procedures and policies, and currentlegislation

Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights

Personal/ProfessionalDevelopment:

The post-holder will participate inany training programme implemented by the practice as part of this employment,such training to include:

Participation inan annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and other activities to others who are undertaking similar work

Quality:

The post-holder will strive tomaintain quality within the practice, and will:

Alert other teammembers to issues of quality and risk

Assess ownperformance and take accountability for own actions, either directly or undersupervision

Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance

Effectivelymanage own time, workload and resources

Communication

The post-holder should recognize theimportance of effective communication within the team and will strive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognisepeoples needs for alternative methods of communication and respond accordingly

Contribution tothe Implementation of Services:

The post-holder will:

Apply practicepolicies, standards and guidance

Discuss withother members of the team how the policies, standards and guidelines willaffect own work

Participate inaudits where appropriate

Personal Attributes

Essential

Qualifications

Essential

Desirable

Experience

Essential

Desirable