Handover Specialist - Morley, United Kingdom - Big Motoring World

Big Motoring World

Verified Company

Morley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Do you want to join a team that has been nominated best Used Car Sales Team 2020 across all its sites?
Big Motoring World Group is an expanding Car Supermarket that is going from strength to strength.

As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained.

As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.

Key responsibilities are:

To provide a professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience
Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks done before releasing the car
Complete paperwork for part exchanges as applicable
Use online websites to tax the customer's vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
Hand over the car to the customer, running through any necessary information to ensure the customer is fully satisfied and safe to drive from site. Hand over the GardX kit if this is included in the customer order.
Ensure customers are kept informed of the transaction progress including making appointments and confirmation calls
Build relationships with customers with a view to anticipating future business and strengthening the Company's reputation within the marketplace
Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy
Communicate clearly, proactively and professionally to customers, management and colleagues alike and treat everyone with respect

Person specification

A wellpresented, confident individual who is comfortable communicating to a diverse customer base
Good communicative skills (oral and written)
Exceptional customer service skills/a positive attitude to customer care
Strong organisational skills
Honesty and integrity
Demonstrates a flexible approach to work that is focused on "getting the job done"
Acts proactively to add value and follows up to ensure problems remain solved.
Team player
Effective time management and flexibility in working patterns needed
Literate, numerate and proficient computer skills
Must have a valid, full UK licence (Essential)