Customer Service Advisor - Manchester, United Kingdom - Kroo Ltd

Kroo Ltd Manchester, United Kingdom

5 days ago

Description

To be the first bank that is both trusted and loved by its customers.

We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.

As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems.

Put simply, our Customer Support Specialists are the digital face of Kroo

We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media
Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
Identify customers who might be vulnerable and ensure we support them when needed
Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
Support other members in the Operations team by being a point of contact and mentoring new joiners
Has front line or back office banking experience
Has experience in customer service in the financial services industry

Please note:
you'll be working Saturdays and Sundays. The shifts will be provided well in advance, but typically range between 6am - 10pm. You will be required to come in to the office 1 day per week.

Successful candidates will need to commit to 2 weeks of training that will be held Monday - Friday from 9:00am - 5:30pm.

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

Diversity and Inclusion:
Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank.

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