Incident Manager - London, United Kingdom - La Fosse

Description

Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally.

This is a brand new and fast paced role where you will develop and mature processes and also look after requests.

Location:
London (1 day a week onsite)

Remuneration:
up to £60k + benefitsYour role as

Incident Manager:
Promptly respond to and manage incidents, minimising impact on operations.
Collaborate with cross-functional teams to coordinate incident resolution efforts.
Conduct post-incident reviews to identify root causes and implement preventive measures.
Develop and maintain incident process plans, ensuring readiness for unforeseen events.
Serve as a point of contact for communication during critical incidents.

Ideally to be successful you will have:3 years of incident management experience.
Strong customer service background.
Excellent knowledge of request managementGlobal experience. Sound like you? Please apply directly for more detail