Bank Support Worker - Kent, United Kingdom - Look Ahead Housing and Care

Look Ahead Housing and Care

Verified Company

Kent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job profile:

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

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Job details:
Job details:

Job reference

REQ00449
Date posted
31/01/202 Application closing date
05/03/202 Location
Kent
Salary

- £11.07 per house

Package

- pension schemes available

Contractual hours
0
Basis
PSA Zero Hours
Job category/type
Zero Hour Contract

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Bank Support Worker:

Job description
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Recruiting for Bank Support Workers to join our service based in Tunbridge Wells and Gravesend.
GBP 11.07 per hour, 0 hours per week, Pension schemes avaliable

Job Overview:

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People.

Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service.

They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Within Learning Disability services, this will include providing physical, domestic, emotional and social care.

Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

Skills, Knowledge and Experience:

Essential:

Passionate about homelessness

Desirable:

Experience working in homelessness

Key Responsibilities:

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Empower customers to ensure they receive the service and benefits they are entitled to
Engage in learning and development activity to increase knowledge and skills
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhering to all other Look Ahead's policies and procedures
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Carry out security duties to ensure the safety of the customers and premises
Monitor the CCTV throughout the shift
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure thei