Conference & Events Assistant - London, United Kingdom - Convene

Convene
Convene
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We're seeking a Conference & Events Assistant to join our Operations team at our 22 Bishopsgate London, UK location.

The Conference & Events Assistant will report directly to the Service Manager and this position offers Full Time hours as well as excellent benefits.


What You'll Do:


The Conference & Events Assistant will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services.

In this position, you will interact with our clients and ensure they have a great experience at Convene.

You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients.

At all times, the Service Technician is expected to be attentive to our clients' needs and make them feel welcomed, important, and relaxed.

We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others.


Our employees carry our Core Values every day:
Genuine, Relentless, Integrity, and Teamwork.

  • Greet all clients with enthusiasm and friendliness
  • Maintain a warm and friendly demeanor at all times
  • Provide worldclass service, in accordance with our Brand Standards
  • Set up, replenish, maintain, and breakdown Food and Beverage stations
  • Accommodate special client needs and last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary and our spaces in a friendly manner
  • Read, understand, and execute Program Execution Orders
  • Follow checklists and Standard Operating Procedures
  • Set up and breakdown conference rooms and refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, and wellstocked work areas
  • Responsible for constant sanitation, organization, and proper food handling
  • Have full knowledge of menus, recipes, and other pertinent information
  • Perform opening, midshift, and closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

What We Look For:


  • Prior food or banquet service experience
  • Basic knowledge of food and beverage
  • 1 year of coffee experience, a plus
  • Proven excellent communication and interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated and ready to lead other team members
  • Proficient in multitasking
  • Food Hygiene or Food Handling Certificate preferred
  • Flexible and long hours sometimes required
  • Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees
  • Ability to stand, sit, and walk for an extended period of time

Who We Are:


We're Here For You:


At Convene, you'll receive:

  • Excellent health coverage for you and your family
  • Generous paid time off, including an extra day off for your birthday
  • Participation in our pension scheme with contributions from Convene
  • Professional development support
  • Savings on bikes and equipment through Convene's Cycle to Work programme
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do
Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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