Service Operations Engineer - Chelmsford, Essex, United Kingdom - Essex & Kent Police

Description

00 (pro-rata for part-time vacancies)


Part/Full Time:
Full Time


Contract Type:
Permanent


Working Pattern:
Mon-Fri


Weekend/Evening Working:
An opportunity to join our customer focused technical IT Field Operations team. Working across a wide sway of technologies and applications on the Windows 10 Operating System.

Gaining wide exposure to the latest laptop and desktop hardware and software, supporting Police Officer, Staff and Volunteers across Kent.

The IT Field Operations team provide IT support for Windows based workstations, laptops and their peripherals alongside bespoke Policing hardware and software.

Providing mobile IT support across the County.
The current vacancy is to support all Essex Police sites across the county.

As a Field Operations Engineer, day to day duties will involve a significant amount of driving, attending Police Stations and other sites across the county to provide on-site, face to face IT support to Police Officers and Staff.

Therefore, a full valid UK driving licence is required for the role.

The role also entails, providing support at our office drop-in repair centre, located at Essex Force HQ in Chelmsford Essex, as well as well IT equipment moves and changes around the County, which involves manual handling of IT and Audo Visual equipment.

Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease, and to be able to work through their technical requirements, installations and repairs.

We are looking for an adaptable, self-motivated, and enthusiastic person to join this hard-working Field Operations team.

Ideally you will have worked within an IT operations environment previously, preferably within a similar support role (however if this doesn't quite fit:
tell us about any alternative experience or academic learning in the IT field that you have). The ability to support Microsoft products, in particular Windows 10 is key.

Your aptitude to learn appropriate technical skills quickly is extremely important, as well as the ability to work alone (remotely) as well as part of a team.

Strong communication skills especially in relation to Customer Service and your attention to detail and taking responsibility and accountability
A working knowledge of Windows 10 Operating System
Hardware and Software Diagnostic skills
A Valid UK driving licence
Knowledge of Microsoft Active Directory
Knowledge / awareness of Microsoft Office 365 applications
Basic Networking knowledge and diagnostic skills
The role is a remote field operation engineer role, with some office-based work. With office based at Chelmsford Essex.

Standard Office hours are 08:00 - 16:00 Monday to Friday, however there may be occasions where you are asked to work outside of these cores hour to meet operation requirements so some flexibility would be expected.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced.

We encourage applications from all and will support and encourage those from protected characteristics.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to.

Your application is shortlisted on the content provided within the 'reason for application' section, which is limited to 9000 characters.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating 'Application Support and Adjustments' in the title of your email.

Communications may be recorded for monitoring purposes.
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