Product Support Technician - Nuneaton, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Nuneaton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions.

Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams.

Now,we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents.

So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers lookingfor delicious, healthy and sustainable options.

The HelloFresh Group now includes our core brand, HelloFresh, as well as:
Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

The Job

We are looking for a Production Support Technician to be responsible for fixing, maintaining and improving our equipment on site to make sure everything is working as it should at all times.

The Production Support Technician will be responsible for completingreactive and preventative works across the site, reporting defects to contractors, assisting contractors, keeping up to date on defect tickets raised on our CMMS system and following the sites H&S rules.

What you'll do:

Complete planned preventative maintenance (PPM) on plant and equipment
Record completed PPMs within the maintenance manual and CMMS system.
Identify any defects that arise whilst completing the PPMs and undertake rectifications, including

recording of actions taken within the maintenance manual and CMMS system

Breakdown response
Continually provide reactive support when required, to a high standard and within given timescale
Supervise contractors ensuring works are completed in accordance with specification. Report any

issues with contractors to maintenance manager

Comply with all Health and Safety requirements of the site at all times
Be available on call for any emergency issues on a rota basis
Work proactively to manage task volumes in conjunction with the Tech Support Lead, providing

regular updates on task status.

Identify problems with plant including efficiency and determine rectification measures
Support with operational projects on an ad hoc basis
Equipment you will be responsible for will include; conveying systems with label applicators

scanners, Thermoforming equipment, refrigeration plant (CO2), hi-speed roller doors, dock levellers,
lighting, plumbing, access control, MHE and other electrical equipment, racking, comfort cooling,
waste compactors and waste conveyors

Observe and react to on-site BMS system such as meter readings and any set point changes
Provide regular feedback to maintenance lead on defects, outstanding issues and PPM on a

regular basis

Flag low stock levels to ensure inventory stays within min-max levels using our CMMS system
Ensure the team are regularly checking and replacing any pick to light buttons for production.

Who you are:

Previous experience working within a maintenance team in the manufacturing sector
You will have some commercial mechanical or maintenance experience
You will have the ability to work alone and work methodically to fault find
Energy, enthusiasm, commitment and a can-do flexible attitude
Ability to learn quickly and think independently
Be available to be on a callout rota
Previous experience using a CMMS system
Desirable; Knowledge of PLCs, conveyors, sensors, pneumatics, and belts, IPAF training, MHE

training, background in refrigeration maintenance

Desirable:

Time served apprentice or equivalent in electrical/mechanical discipline. 18th edition
wiring regulations

What you will get in return:

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Bippit account - financial support
Free professional development and coaching memberships
Mental health first aiders and an employee assistance programme
Eye care scheme
Cycle to work scheme
Group Life Assurance

Location:
The Beehive, Bermuda Industrial Estate, 1 St Georges Way, Nuneaton, CTV10 7JS

Work Schedule: 4 on 4 off Days and Nights

About HelloFresh We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging.
We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture.

Our diverse employee populationenables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes.

Our culture attracts top talent with shared values and formsthe foundation for a great place to work