Customer Service Advisor - Birmingham, United Kingdom - National Express

National Express

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us on the Journey
:

We have an opportunity for a
Customer Service Advisor to join our team at
Birmingham.

This role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone who is energetic, enthusiastic, safety focused and customer service driven as well as always ready to go the extra mile to deliver exceptional service and support our customers.

This role runs on a rolling rota, which will include weekend work. Shifts can start as early as 06:45am and finish as late as 20:00pm.

Successful applicants will be invited to attend an interview on December 1st._

What you'll do...

Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction.
Promote and demonstrate the "NX Way" when dealing with customers enquiries adopting a customer focused approach at all times.
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Providing support and information to our passengers.
Assisting drivers with boarding and helping with luggage.
Operating internal tracking systems to manage coach services.
Managing coach movement within the station and exceeding the Health and Safety standards.
Using a proactive approach to make travel arrangements for our customers in the event of delays or service disruptions.
Selling tickets and addon products to customers.

What you'll need...

Experience of frontline customer service in a fast paced environment.
Positive attitude to customer service and personal development.
Ability to work in a team or independently on your own initiative.
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays. Occasional working overtime to meet business demands.

We offer a wide range of benefits such as...

22 days annual leave
Free Coach travel
Company pension
Employee Assistance programme
Variety of deals and discounts available through NX online portal
Endless opportunities for progression within the business

Things to note
:

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

You may also have experience in the following...
:

Customer Service, Retail, Security, Customer Care, Receptionist, Sales Complaint Handling, Supervisor, Events Management, Operations Assistant, Car Park Management, Travel, Tourism, Transporation Industry