Head of Assurance Standards - Swindon, United Kingdom - Openwork UK Ltd

Openwork UK Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A rare and exciting opportunity to take responsibility for the strategic delivery of our Assurance Model (control framework) across The Openwork Partnership.

The opportunity will give autonomy for shaping this, putting your own creative stamp on things and to continue the evolution of the framework across the business.

As Head of Assurance Standards you will own the framework for the appropriate oversight of our Appointed Representatives. A data focused individual, you should be adept at leveraging and harnessing technology against a compliance backdrop.

This is a Swindon based role, with hybrid working opportunity.

We'd like you to be responsible for:

Leadership, management, and oversight of the assurance standards function of c colleagues
Design and implement a compliant and effective control framework. that uses data, metrics and leverages technology to provide appropriate oversight and root cause analysis that Identifies emerging risks In line with risk appetite.
Safe execution of the controls within the riskbased framework for the organisation, T&C supervision, financial monitoring, advertising approvals, pre and postsale checking and vetting.
Design and implement a riskbased checking approach which reflects Openwork's risk appetite and Partners needs to meet its strategic objectives and supports the competence and quality within the Adviser Network.
Design and ownership of the T&C schemes
Design and implement the control and monitoring framework for Advertising Approval
Financial Promotions function
Delivery of an assurance and reporting framework across all core operational functions.
Owning vetting standards
To develop and deliver continuous improvement initiatives to ensure assurance standards are aligned to support Openwork and operational objectives
Contribute to key Change Initiatives to ensure processes are designed with consumer outcomes and quality objectives in mind.

Key Accountabilities

The role holder is accountable for ensuring that the assurance processes and standards conform to expected industry regulation and Openwork's business requirements.
Day to day management of the assurance standards function against agreed service standards, key performance Indicators and metrics.
Clearly documented T&C schemes for the Openwork network, OWL Financial and safeguarded benefits
Effectiveness of the overall framework and T&C schemes
Responsible for the vetting standards and framework and being the initial point of escalation
Delivery of an appropriately robust Advertising Approval
Financial Promotions framework and safe execution of this function
Delivery of MI & reporting, undertake analysis of factual and qualitative information to highlight trends, feed into regulatory reporting and prepare RCA to Identify emerging trends to maintain effectiveness of the control framework
Working closely with Execs, Senior Managers, Business Channels, Operations, Proposition, T&C and Compliance teams to monitor and improve advice quality across the Network.
Manage complex case support from FIRST help desk referrals.
Effective management of demand and capacity to meet agreed quota metrics in line with risk appetite.
Manage annual budget of c. £35m
Represents and presents at key governance groups across the organisation.
Deputises for and/or represents the Operations Director at meetings / groups as required.
Relevant regulatory reporting where applicable
Business owner of 3rd party outsourced relationships where applicable
SMCR Certified post