Service Admin Administrator - Glasgow, United Kingdom - AMP Clean Energy

Description

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.

We have a fantastic opportunity for a Service Support Administrator to join our Service & Heat Supply team based in Cambuslang (Glasgow).

As Service Support Administrator you will be the first point of contact for the Service Support Desk calls and emails, parts ordering, assisting with housing jobs coordination, and general administration duties.

Supporting the Service Desk Manager and team to create service tickets and allocate to engineers
Working autonomously from the main Service Support Desk team at Fort William, keeping in contact via Microsoft Teams, phone, and email
Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required
Assisting with planning on site works and coordination of engineers, specifically the housing team jobs
Supporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs
to assist with coordinating the procurement function of the Service and Heat Supply team, following the parts procurement process
To assist with booking accommodation, ferries, parking, and other travel for the Service & Heat Supply team
Assisting with calibration records and arranging equipment testing, ensuring equipment testing is monitored, records are updated, and equipment carried out ahead of expiration dates
Liaising with suppliers and generating customer quotations for products and/or services
Liaising with sub-contractors, filing job reports, and ensure works and subcontractor plans are in place
Assisting with stock management at AMP Cambuslang Office to improve efficiency
As a key holder for the AMP Cambuslang office allow access to the office for meetings, training, engineers and to be available to allow access for contractors and others to the Energy Centre at Cambuslang

Experienced in delivering administration support in a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills, and experience:

Experience within logistics/planning/scheduling
Customer service experience
Experience with database systems and apps
Strong communicator and commitment to customer service and satisfaction
Excellent organisational and administration skills
Proficient in Microsoft Office

You'll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role.

26 days annual leave entitlement plus 8 days for public holidays
~ Life Insurance
~ Employer pension contribution
~ Healthcare Cash Plan
~ Access to advice, counselling, and support
~ Access to GP services
~ Shopping and lifestyle discounts
~ Discounted gym membership

Location:
AMP Clean Energy, Cambuslang Glasgow Office, G72 8PG
Competitive salary to be discussed at interview
Hours of work: 40 hours per week; Monday-Friday, 08:00-17:00 (1 hour lunch)
Office based

If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at We're here to support your journey.