Customer Assistant - Bishop's Stortford, United Kingdom - M&S

M&S

Verified Company

Bishop's Stortford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary
Operations Customer Assistant Hours - Temporary Contract

This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given.

Shift Pattern

Week 1

Sun

Mon

Wed

Thu

Fri

Week 2

Mon

Tue

Thu

Fri

Sat

Base rate £12.00 per hour. Plus additional £3.00 per hour unsocial premium for hours worked between

All the details
Operations Customer Assistant Hours - Temporary Contract

This role is largely warehouse based. It will involve loading and unloading deliveries, movement of stock/equipment, as well as time spent in walk-in fridges/freezers. Full training will be given.

Shift Pattern
Week 1
Sun
Mon
Wed
Thu
Fri

Week 2
Mon
Tue
Thu
Fri
Sat

Base rate £12.00 per hour. Plus additional £3.00 per hour unsocial premium for hours worked between

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products.

As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability

Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.