Technology Service Desk Team Leader - London, United Kingdom - Scope

Scope
Scope
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job details


Job reference
REQ002294


Date posted
24/03/2023


Application closing date
31/03/2023


Location
London Office/Remote Worker


Salary
£36,543 per year


Package
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more


Contractual hours
35


Job category/type

  • BlankTechnology Service Desk Team Leader (Internal only)

Job description

INTERNAL ONLY
Do you have experience in managing a small and dedicated IT team (Service Desk, infrastructure, and Dynamics 365 CRM) with a strong focus on Customer Service, and Service Delivery based in the ITIL Framework?

Have you got great communications skills and are able to motivate and inspire your team?


If you're keen to put your skills to use to help drive our ambition of equality for disabled people, this could be the perfect role for you.


We're looking for someone with experience of manging a busy in-house IT support team, who will work closely with colleagues across the charity to build relationships, provide great technology support, and instil a culture of accountability and ownership within the Technology Service Desk team.


12 months Fixed term
, 35 hours per week

Location:
Based at Here East, London E15 2GW with working from home some or most of the time

  • Job description
    The role

You will:

  • Work with colleagues across Scope, including those at our 175 retail stores across the UK and ensure the Technology Service Desk delivery meets agreed standards.
  • Review, improve, and develop processes and procedure to ensure technology services are delivered in a structured way.
  • Be able to take an analytical and methodical approach to solving problems and be able to explain technical solutions and information to nontechnical colleagues.

About you

  • You will have substantial experience of leading an IT Service Desk with several team members reporting to you, and experience of implementation of processes and procedures based on ITIL best practices.
  • You will have exceptional communication, planning, prioritisation, and time management skills.
  • Be able to work under your own initiative but also be part of a wider technology support team.
  • You will also be able to diagnose and resolve PC hardware and peripheral issues, both inperson and remotely.
  • We ask you demonstrate an appreciation of Scope's values and ambition of achieving Everyday Equality for disabled people.

Our values are being pioneering, courageous, connected, open and fair

  • By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Find out more about asking for adjustments at interview.


Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.


We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.


How to apply
Please submit an expression of interest detailing your suitability for the role, to Yogesh Sharma.
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