Quality and Compliance Inspector - North East, United Kingdom - The IAA

The IAA

Verified Company

North East, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Quality and Compliance Inspector is responsible for carrying out technical inspections and surveillance for a range of energy insulation measures.

In accordance with The IAA Best Practice Guidance, member certification scheme and TrustMark Extension to ensure continued compliance in line with PAS2030/31 requirements.

Through a development programme there will be training opportunities to further expand your knowledge of all insulation measures.

Responsibilities:

Carry out quality inspection to comply with the required surveillance rates in line with performance objectives and department KPIs
Provide technical communication assistance to the insulation industry and the general public
Good Health and Safety practice and awareness of relevant regulation, providing briefing notes as appropriate
Carry out customer guarantee complaint investigations in timely manner and prepare detailed reports of findings, conclusion and resolution
Assist Head of Customer Operations and other Technical Inspector(s) in resolving complaints following investigation and reports

Administration:

Carry out planning in conjunction with the central tasking team to maximise productivity
Complete required surveillance of installers in accordance with department specified process
Confirm compliance with building suitability assessment/installations quality inspections
Complete membership review documents maintaining a record
Undertake customer compliant investigation reports against the customer journey

Improvements and Change:

Comply with all procedures and processes and identify when changes and updates are required
Create instructions and procedure when required

Communication/Relationships:

Working as a team to communicate and support the company vision whilst working closely with managers and colleagues
Act as a mentor and trainer to colleagues when required and make suggestions to develop products and customer service

Knowledge, Skills and experience:

In depth knowledge of the energy efficiency industry, technical requirements and standards, including knowledge of insulation systems and techniques
Familiarity with Health & Safety issues and the PAS standards
NVQ in energy efficient measure is desirable
Excellent communication and presentation skills with the ability to work unsupervised
Demonstrate good IT skills and ability to analyse data and prepare reports
Good interpersonal skills, documentation and administrative skills and attention to detail
Clean driving license

Other Requirements: