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- Work on the Helpdesk dealing with customer's IT issues and ensure helpdesk systems, logs and records are kept up to date.
- Provide an initial analysis and work to provide a first fix for the customer whenever possible.
- Escalate issues and alert a senior member of staff as appropriate.
- Be aware of Service Level Agreements and monitor performance against them.
- Diagnose technical faults quickly and accurately using the remote access diagnostic tools available.
- Excellent customer facing skills
- Good telephone manner
- Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office
- Attention to detail
- Good communication, problem solving and technical writing skills
IT Support Apprentice - London, United Kingdom - QA Ltd
Description
Employer description:Based in London with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.
Overview:We are now looking for an eager candidate to join us as an apprentice.
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Salary: £20,000 - £22,000 per annum.
Main Responsibilities: [will be to:]
Desirable skills: