Planning and Forecast Analyst - Walsall, West Midlands, United Kingdom - Longreach Recruitment

Description

Are you a technically talented Resource Plannng and Forecasting Analyst (from a contact centre / Back Office environment) with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and detailed Forecasts from the ground up via analysis and modelling of large datasets? If so, this is a rare opportunity to utilise your skills in capacity planning, forecasting and data modelling for a UK market leading organisation.

This position provides output for both a large field-based workforce and a contact centre operation.

Were seeking interest from Analysts with advanced Excel skills, SQL abilities (to write and run extraction scripts), comprehensive data modelling abilities and ideally some knowledge of Tableau or PowerBI would be desirable but is not essential.

This is a hybrid position working 2 days onsite in the West Midlands and offers a salary range of
£ £55000 (depending on experience) + Bonus + Broad Flexible Benefits

Creation of bespoke analytical models to determine workload and demand, resource allocation, and future demand forecasts for both contact centre and field-based resources.

Support the Snr Forecasting Manager in the of the long term annual, quarterly forecasting process.
Provide detailed analysis, forecasts of workload volumes and the optimal resource and capacity requirements needed to fulfil the demand.

Candidates MUST have demonstrable experience in capacity planning, forecasting and data modelling with advanced abilities with Excel, solid SQL experience and the ability to manipulate large datasets to create bespoke plans and models from concept to delivery (build from scratch).

Your experience will ideally contain contact centre operations and planning for field based resources.
Advanced modelling experienced (capacity plans, demand planning, forecasting)
Advanced Excel user with SQL abilities and ideally Tableau or PowerBI familiarity

Excellent analytical skills with the ability to interpret and present data in an engaging & meaningful manner to various stakeholders.

Forecast Modelling & Resource Planning Analyst

Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.