- Securing contract renewal and growing revenues for each assigned client
- Understanding and contributing to the account development strategy; supporting the growth objectives in every interaction with clients
- Generating commercial leads by expanding the user base, identifying new growth areas within the assigned accounts, and proactively communicating with our customer base through calls and emails
- Providing client support for day-to-day inbound queries
- Resolving research queries and coordinating with research via the support system platform
- Identifying new users and supporting them with trainings and onboarding
- Setting up an annual engagement plan and regularly scheduled training sessions for each client account
- You should be an excellent relationship builder with fantastic questioning and listening skills, and who is not afraid to challenge your clients
- Goal-oriented and consistently meeting KPIs and achieving target
- Comfortable interacting with executives within various levels and functions
- Highly organized with excellent time management, managing numerous contacts
- Ideally, experience in research, and/or consumer-related and/or financial services sales
- Strong communication, negotiation, numeracy, and diplomacy skills
- Ability to use CRM tools effectively
- Ability to effectively collaborate with internal colleagues
- Ideally knowledge of additional European languages
Client Engagement Executive - London, United Kingdom - Euromonitor
Description
Who we are
Euromonitor International is the leading independent market researchcompany; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous learning and development.
What you will be doing
The Client Engagement Executive (CEE) is responsible for securing first-year and second-year renewals for approximately 20 newly won accounts and for providing day-to-day account management, timely query support, as well as support in the implementation of strategic client objectives for a territory of selected regional and global client accounts within the apparel / luxury and beauty sectors. The CEE will need to balance proactive revenue-generating activities with client support, in part by leveraging technical support and industry research teams. Our CEEs should always be looking for revenue opportunities hidden behind client queries. This is a proactive, commercially driven role where success is ultimately measured in renewal retention rate, additional revenue growth, and client support.
How will you be doing it
What you'll need
What you'll get
Professional Development: Grow your career with opportunities within a consultative and professional environment
Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours
Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged
Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts
(and more....)
The interview process
Initial Video Call; with a member of our Talent Acquisition team (chat through your CV and learn more about us as a company and the role)
Video Call Interview; with the Hiring Manager and potentially another team member (explore your experience and see if there is a fit for the team and role)
Face2Face Interview; visit our London office and meet the team. (a scenario based task will be involved here and will be sent to you in plenty of time to prep)
The TA team will be on hand throughout the entire process to provide support and champion you
Please advise us of any reasonable adjustments needed.
Our Values
We act with integrity
We are curious about the world
We are stronger together
We seek to empower
We find strength in diversity
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