Front Office Agent - Bexley, Greater London, United Kingdom - Hart Shoreditch Hotel London, Curio Collection by Hilton

Description

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Desk Agent
Your role as a Front Desk Agent.

To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.

To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.

To ensure you correctly conclude all necessary end of shift balancing within the given time frame.

To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual
28 days holidays increasing with length of service
Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
Access to Perks at Work with amazing discounts and collection of points on online stores
Companys Pension
Meals on duty with e-vouchers
Discounts on F&B outlets
Access to Employee Assistance Program
Life Assurance
Recommend a Friend Scheme
Trainings to get started and continue to grow and loads of opportunities to progress
Previous experience in Front Office within the hotel industry is preferred
About Curio Collection by Hilton Hotels
Hiltons Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home
authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.