Transport Customer Services Specialist Support - Cardiff, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Job Description Summary

Transport Customer Services Specialist Support

Job Description:

Part of Lloyds Banking Group, Black Horse is the UK's leading independent provider of non-captive motor finance, providing point-of-sale finance to over 900k end customers supporting them to purchase their vehicle of choice through 4,700 dealerships.

We have partnerships and joint ventures with several leading vehicle manufacturers, and we support car fleet operators through our Fleet & Wholesale stocking and fleet finance solutions.

Customer On

Boarding and Customer Services are phenomenal teams within Blackhorse with a meaningful role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a great place for colleagues to work. We are currently recruiting for a Customer Support colleague that will support across both teams.

Want to know more?

Working in Transport Customer Services, you will provide crucial support to Team managers and colleagues. It is a busy environment and offers lots of variety in role. We place the customer at the heart of what we do and pride ourselves on the right outcome for both our customers and our dealers and retailers

What we'll need from you:

Ability to deliver training across a variety of roles
Good organisational skills and a keen eye for detail
A proactive approach to personal development and learning
Ability to manage the operation intraday in line with customer demand
Effectively coach and support colleagues to enhance performance
A passion for delivering an outstanding customer experience
Support colleagues to ensure that they deliver the right customer outcomes

Here's a snapshot of what we're looking for in you:

We are looking for someone who is passionate about the vision for our business as well for our customers and providing support to help achieve this.

You will be an effective collaborator and have an understanding of operational challenges.

You will have the ability to adapt plans and provide effective solutions quickly.

You will not let ambiguity get in the way of delivery. You will seek guidance but stay resilient and create solutions.

We will also need you to have:

Ability to present findings and ideas clearly and be able to explain them
Have confidence in judgement and own abilities to make decisions when needed
Ability to learn from mistakes and successes and come up with appropriate actions
The ability to manage time effectively and prioritise conflicting deadlines

Sound like your kind of place?

In return, the role will provide the opportunity to learn new skills and to work in a fast paced but collaborative working environment.

You will be part of an encouraging team who work in a variety of flexible ways to accommodate work-life balance.

We have a truly inclusive culture and greatly value the diversity of thought to really make a difference for our customers.

You will enjoy the benefit of a hybrid working style, with a mixture of working from home and our office in Cardiff.

We recognise that to attract the best people we need to be flexible - we know that 'normal' office hours are not always doable Whilst we cannot accommodate every flexible working request, we are always open to conversations around working patterns.

So, if you'd like to be part of an inclusive, values-based culture focused on making a difference, we'd love to hear from you.

Whatever your aspiration, you can also expect excellent benefits, including a discretionary performance-related bonus, private health cover, share schemes, and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.

Together we make it possible - join us and you will be part of an organisation that values your contribution and empowers you to make a difference.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.