- Full-time telephony roles available working 35 hours a week based in Poole.
- Using or trading holidays to align with your 30 days of leave (pro rata, including bank holidays) - perfect for a quick getaway.
- Diverse share schemes (including complimentary shares)
- A generous pension contribution, commencing at 9% (increasing to 15%), accompanied by life cover up to 8 times your salary.
- BUPA Private Medical Cover
- Conveniently located in the heart of Poole, in proximity to a plethora of dining and shopping options.
- We provide various complimentary health and well-being services, along with extensive parental and adoption leave policies.
- Handling customer calls and striving to assist them with our products and features.
- Taking the time to comprehend their needs, with access to colleagues for support when necessary.
- Acquiring thorough knowledge about our offerings and processes to enhance your expertise continuously.
- Strong interpersonal skills for collaborating with your team in delivering essential services to our customers.
- Emotional intelligence to empathize with customers and ask pertinent questions to determine the best solution for their requirements.
- Devotion and dedication to fulfilling commitments and exceeding expectations to ensure customer satisfaction.
- Keen attention to detail and effective communication skills to assist customers in getting their lives back on track during challenging times.
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Customer Service Consultant
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Lloyds Banking Group Poole, United KingdomEnd Date · Wednesday 12 April 2023 · Agile Working Options · Hybrid Working, Unable to Offer Agile Options · Job Description Summary · Full time telephony roles available working 35 hours a week based in Poole. · **Job Description**: · As a leading insurer we understand the impor ...
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Omfax Systems Ltd Poole, United KingdomThis role focuses on supporting existing Keyfax customers who are mainly Housing Associations and some local Councils. Keyfax is used to provide 'right first time' diagnostics for over 811,000 homes in the UK and Ireland via dozens of housing organisations. The Keyfax software su ...
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Housing Customer Service Consultant
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Omfax Systems Ltd Poole, United KingdomThis role focuses on supporting existing Keyfax customers who are mainly Housing Associations and some local Councils. Keyfax is used to provide 'right first time' diagnostics for over 811,000 homes in the UK and Ireland via dozens of housing organisations. The Keyfax software su ...
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Home Insurance Customer Consultant - Poole, United Kingdom - Lloyds Banking Group
Description
As a prominent insurer, we truly grasp the significance of a home and the impact of safeguarding it for our extensive customer base.
Currently, we are in search of compassionate individuals to join our contact center teams, providing assistance to our home insurance customers under our diverse banking brands.
Your team will be stationed at our cutting-edge Poole office, so we require you to reside within a reasonable distance from this area. Our work setup involves a blend of office and remote work. Typically, we spend two days in the office, but we are open to accommodating more if desired.
Beyond the gratification of aiding people daily, a career with us offers numerous other advantages...
You will receive an initial cash package of ?23,367, inclusive of a full-time equivalent basic salary of ?22,468 and a Flex cash amount of ?898.
Additionally, there is an annual bonus opportunity of approximately 5% of your salary, equivalent to around ?1,123 per year.
The Flex Cash can be utilized for various purposes such as:
Furthermore, you will enjoy:
Everything is tailored to suit your lifestyle, with a focus on investing in your future endeavors.
Therefore, if you possess exceptional telephone service skills, this opportunity may be just what you are seeking...
Key Responsibilities:
Essential Qualifications:
No prior experience in financial services is necessary as we provide comprehensive training covering all essential knowledge.
Our requirement is for you to commit to 35 hours per week on a rotating three-week basis, covering our operational hours (Monday to Friday 8 am-6 pm and Saturday 9 am-1 pm).
While working remotely, we expect you to have a reliable broadband connection and a quiet workspace at home.
We offer exceptional opportunities for enhancing your skills and advancing your career within Lloyds.
As an organization, we are deeply committed to diversity and equal opportunities, with industry accolades for promoting equality across various dimensions such as gender, ethnicity, disability, LGBTQ+, and families.
Feel free to inform us of any reasonable adjustments needed during our recruitment processes, and we will strive to accommodate them.
If you possess the requisite customer service abilities and find the prospect of genuinely assisting people appealing, reach out and submit your application today; we are eager to hear from you.
At Lloyds Banking Group, our driving force is a clear mission: to facilitate the prosperity of Britain. Our team members are dedicated to making a positive impact on customers, businesses, and communities. Joining us means playing a pivotal role in shaping the future of financial services, with abundant opportunities to learn, grow, and evolve.
We prioritize fostering a culture based on values and are resolutely committed to establishing a workforce that mirrors the diversity of the customers and communities we serve. Together, we are constructing a truly inclusive workplace where every colleague has the chance to effect real change.
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