- Upselling and cross-selling to customers
- Building long term relationships
- Pre and post sales support
- Occasional training sessions
- Encourage customers to use Keyfax Enquiries
- Promote Keyfax self-service modules
- Advocate for the use of advanced tools like Fixzy Assist video
- Highlight the value of Keyfax data for ESG and TSM
- Offer consultancy for intelligent scripting
- Transition customers to Keyfax Cloud SaaS platform
- Handle technical requests and upgrades
- Manage IT projects for server upgrades and migrations
- Oversee Keyfax software installations
- Provide customer training
- Ensure smooth project delivery
- Attend shows & exhibitions
- Create online demo videos
- Maintain an active LinkedIn profile
- Contribute to blogs
- Develop contact campaigns
- Organize webinars
- Provide technical training
- Collaborate with IT teams and developers
- Assist with testing new releases
- Handle support calls
- Monthly KPI reports
- Maintain project records
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Housing Customer Service Consultant - Poole, Dorset, United Kingdom - Omfax Systems Ltd
Description
Customer Service Consultant at Keyfax
Are you ready to join a team that focuses on supporting existing Keyfax customers, mainly Housing Associations and local Councils? Here's your opportunity to become a part of a company that provides 'right first time' diagnostics for over 811,000 homes in the UK and Ireland through various housing organisations.
What to Expect:
Roles & Responsibilities:
Project Management:
Marketing & Commercial:
Technical Liaison:
Administration & Reporting:
Requirements:
Skills and experience are valuable, but we also value your attitude towards learning, collaboration, and communication. Join us in building relationships and providing exceptional service to our customers at Keyfax. Are you ready for the challenge?