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    customer service consultant - Dorset, United Kingdom - Talent Sure Recruitment Limited

    Talent Sure Recruitment Limited
    Talent Sure Recruitment Limited Dorset, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Customer Service - Motor Claims Handler

    ​Location - Bournemouth (Hybrid Working)

    Salary - £24,100 per annum (increasing to £25,600 within 18 months)

    Hours - 37 1⁄2 hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)

    Are you ready to be the reassuring voice our client's customers rely on? Join our client as they grow their team in Bournemouth as a Motor Claims Customer Service Advisor. No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.

    Our client offers a balanced work-life schedule with a 37 1⁄2 hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.

    Main Responsibilities:

    • Guide customers through their policy coverage to ensure they fully understand their benefits.
    • Provide a stress-free experience by addressing customer concerns with clarity and empathy.
    • Assist in creating new claims and ensure thorough understanding of customer needs.
    • Handle enquiries from brokers and partners to ensure continuous progress.
    • Ensure accurate processing of claims with comprehensive training provided.
    • Manage challenging calls professionally and efficiently.
    • Deliver outstanding customer service, prioritising customer satisfaction.
    • Identify potential fraud indicators and make informed decisions through effective questioning techniques.
    • Maintain consistently high standards in handling calls.

    To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:

    • Prior customer service experience preferred but not required; we prioritise attitude and potential.
    • Passion for delivering exceptional customer experiences.
    • Resilience to handle tough situations with a positive outlook.
    • Strong verbal and written communication skills, with an ability to simplify complex concepts.
    • Eagerness to learn in a fast-paced environment.
    • Team player mindset, thriving in collaborative environments.
    • Can-do attitude with a commitment to fostering an inclusive team culture.

    In exchange for your hard work and commitment, our client offers the following amazing benefits:

    • A competitive pension for which our client will pay twice the amount.
    • Generous amount of holidays with the option to buy up to 10 additional days.
    • Regular salary reviews
    • Discretionary annual bonus based on personal and company performance
    • Life assurance of 4 x salary with the option to flex up
    • Return to work programme scheme
    • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner ).
    • Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more

    So, if you are looking to join a company where you will be rewarded for your hard work, apply today

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