Customer Service Agent - Manchester, United Kingdom - Rullion Ltd

Rullion Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title;Customer Service Advisor

Duration;3 months ongoing

Job Type;Temporary Contract

Location:
Office Based in Manchester City Centre

Pay Rate;£10.19 per hour PAYE

DBS and Credit Check (Basic level) is required for this role

Working Hours:

You will be required to work on a rotational basis of 37.5 hours per week with shift patterns varying between the hours of 8.

00am

10.00pm.

Your first week will be training Monday - Friday 9am - 5pm, following this you will be aligned to a shift pattern for the week: 1 in 4 shifts will be late shift (2pm - 10pm)

Weekend Working is required, you will be required to work 1.5 weekends in 3 with pre-arranged lieu days in the week.

Role Overview
My Client, Coop Group in Manchester are recruiting Customer Services Advisors to join their offices

in central Manchester.

The role involves providing customer support across Coop's Membership & Ecommerce/Food departments.

Full training will be provided however, you will need a good understanding of IT systems and previous experience in a contact centre/customer facing role is essential.

You will be working in a state-of-the-art office based 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station.

The office has a fully equipped gym, a restaurant and coffeehouse in addition to an onsite shop andpost office.

ROLE PURPOSE

Answering calls to resolve customers queries relating to Membership, Food and E-Commerce
Administration duties

Requirements:

Excellent customer service skills
Good IT skills with knowledge of using Excel, Microsoft Office 36
Previous experience of working in a contact centre environment or customer facing role
Confident telephone manner

Company information:

This contract vacancy is being advertised by Rullion Ltd

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.**
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Ncoates
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.