Renewals Account Representative - Reading, United Kingdom - Open Text Corporation

Open Text Corporation

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Renewals Account Representative (French Speaking):

Req id: Reading, GB
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THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

THE OPPORTUNITY:

The position is focused on relationship management, selling the value of OpenText Maintenance and support programs, and driving retention as well as growth.

Quoting, establishing a regular outreach cadence, positioning upsells, regular follow up and closing renewals are primary responsibilities. Maintaining regular contact regardless of whether there is a specific client need requiring attention. Showing a deep understanding of underlying future needs or issues.

Providing support, actions and solutions to customers and making decisions based on maintaining the long-term relationship. Thinking through the impact and proposing appropriate solutions for successful results.

WHAT YOU WILL DO:

Consult with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
Be a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
Utilizing departmental standard operating procedures to effectively manage the renewal process.
Taking ownership of the contracts assigned to you. A strong sense of urgency and ownership is required to manage your portfolio resulting in full value, on time renewals.
Understanding of road map for products.
Identification of atrisk contracts and early engagement with internal stakeholders to mitigate

WHAT IT TAKES:

Proven experience in a related field
Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
Solid sales skills with a customer focus
Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in crossfunctional teams
Experience in an outbound phone sales/support role
Skilled with calculations
Willingness to take on ad hoc responsibilities
Computer literate with Microsoft Office
Experience in SAP is an asset