Telephone Support Officer - Blackpool, United Kingdom - Age UK

Age UK

Verified Company

Blackpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

Hybrid/Blackpool

Contract Type

Permanent

19-Jul-2023

Salary range

£21, £21,955.72

OBS 1

Group

Job Category

Administration & Customer Service

Working pattern

5 days per week

Weekly Hours

35 hours

Age UK's Telephone Friendship Service is recruiting for
Telephone Support Officers to join our dedicated team

We crucially support thousands of matches between older people and trained volunteers, who together enjoy a regular weekly telephone chat.

Our service makes a huge difference to the lives of older people who are lonely and isolated - giving them a chance to make a new friend from the comfort of their home.

This role can either be based at our office in
Blackpool, or in
Ashburton Devon. The team is split across these two locations. You must have a suitable space to work at home (all IT equipment will be provided).

We offer a hybrid model of home and office based-working within this role, so you will need to be located within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly to work.

You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.

Must haves:

Excellent communication skills
Confident and friendly telephone manner
A passion for supporting older people
The ability to work flexibly
Excellent IT skills including Microsoft Office
Ability to manage a busy workload
A commitment to promoting equality and diversity
Being a positive team player

Great to haves:

An understanding of older people's issues
Knowledge of safeguarding issues
Experience of working with older people over the phone
An understanding of mental health issues

What we offer in return

Competitive salary, 26 days annual leave + bank holidays
Excellent pension scheme, life assurance, health cashback plan and EAP.
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
Techscheme buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Heka Fitness & Wellbeing Benefit.
You Did It Awards recognition awards from £

Additional Information

Within the charity, this role is known as Activity Coordinator.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.