Call Handler - Drayton, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Drayton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A great opportunity has become available for a
Call Handlerto join a dynamic regional company recognised for developing and training its staff to succeed in their roles.

Based in
Portsmouth, the
Call Handlerwill join them on a
full-time, permanent basis, and in return, you will receive a
competitive salary of £21,000 per annum and excellent benefits.


Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.


With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.


Company values
Our client take pride in everything they do - Which means they expect all their employees to:

  • Present a professional appearance at all times
  • Keep your vehicle clean and tidy at all times
  • Keep your work area safe, tidy and well organised
  • Deliver a high standard of work at all times

Company Benefits:


  • 31 days annual leave rising to 36 days with length of service (including bank holidays)
  • A flexible scheme to buy or sell up to 5 days of annual leave per year.
  • Company sick pay after 12 months length of service/after probation
  • Life Insurance
  • Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car paid for through salary sacrifice.
  • Cycle to Work Scheme
  • Discounted Gym Membership
  • Employee recognition scheme
  • Length of Service Rewards
  • Childcare voucher scheme
  • Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
  • Employee Assistance Programme to support all staff
  • Refer a Friend scheme

About the
Call Handler role:


You will be working in a call centre environment, making and receiving calls from Portsmouth City Council (PCC) Area Offices, Direct Operatives and Subcontractors.

Your prime responsibilities will be to receive repair appointments over the telephone, scheduleand book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into the job management systems and PCC's Repairs and Property database.


You will also communicate with the Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.

To succeed in this role, it is essential you completely understandthe end to end process of delivering the perfect repair for the customer, your role in that process and the responsibilities of others in that process.


What the company are looking for in their Call Handler:

  • GCSE or Equivalent in Qualification in Maths and English
  • Customer Service experience
If you feel you have the skills and experience to become our clients
Call Handler then please click "
apply" now - We'd love to hear from you

The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.
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