Infrastructure Support Analyst - Chatham, United Kingdom - SOM-3 RECRUITMENT LIMITED

SOM-3 RECRUITMENT LIMITED
SOM-3 RECRUITMENT LIMITED
Verified Company
Chatham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Infrastructure Support Analyst


Salary:
£35k - £40k + 15% bonus


Benefits:
Pension (enhanced), Life Insurance, Private Medical Insurance & more


Location:
Chatham, Kent
OR Wolverhampton, West Midlands (Hybrid - 3 days per week on site, 2 days WFH/remote)

If you are an experienced Infrastructure Support Analyst with substantial experience within Active Directory, Microsoft Exchange, Office 365, Azure & AWS then I have an exciting new opportunity for you


Required:


  • 3+ years' experience Microsoft Active Directory.
  • 3+ years' experience Microsoft Exchange & Exchange online.
  • 3+ years' experience Supporting Microsoft users.
  • Knowledge of Microsoft Operating Systems
  • Knowledge of MS Windows Servers & MS Exchange Servers.
  • Strong knowledge of Office 365 (O365) / Microsoft 365 (M365).
  • Industry recognised certification within Azure, AWS, or Microsoft.


As an Infrastructure Support Analyst (Server and Systems) you will be responsible for providing users with suitable advice, guidance and assistance for the investigation and resolution of technical issues, working closely with engineers in the resolutionof major incidents.

You will contribute to the upgrades of systems as well as assisting with the delivery of new systems and solutions.


Requirements:


  • Ensure that systems / services are provided at an optimum performance level that meet agreed SLAs
  • Provide 1st point triage for incident tickets, ensuring appropriate knowledge is captured and shared.
  • Provide 1st Line Support for the infrastructure (WAN, LAN, Servers, etc.).
  • Log all support related tickets via ITIL compliant ITSM platform.
  • Recognise and escalate issues to team members / line manager when appropriate.
  • Work with engineers and 3rd parties on complex tasks and configurations.
  • Implement upgrades.
  • Maintain and update technical documentation.
  • Conduct installations, upgrade, moves, maintenance and decommissioning of all servers.
  • Work at the direction of Engineers responsible for designing and implementing server and storage solutions.
  • Analyse/clarify incidents, gather supporting information, assess impact, and either resolve or escalate quickly and effectively.
  • Ensure that Service Desk activities are carried out correctly.
  • Maintain the company's compliance standards and ensure timely completion of all mandatory online training modules and attestations.

Desirable:


  • Exposure to Cloud Platforms ideally Azure but AWS and other platforms are fine.
  • ITIL v4 foundation principles.
  • Experience within VMware and working in a virtualised environment.
  • Experience with MS SQL Server.
  • Computer Science and/or equivalent technical degree or qualification.

Search Terms:

Infrastructure Support Analyst, Infrastructure Engineer, AD, Active Directory, M365, O365, Office 365, Microsoft 365, Azure, AWS, Windows Server, MS SQL, ITIL v4, VMware, Installations, Upgrades, Moves, WAN, LAN, ITSM, Microsoft,MS Windows, Endpoint Manager, MS Exchange Servers, Exchange Online, DELL, HP, Hardware.

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