Gp Reception, Site Coordinator - Leeds, United Kingdom - Clinicare Health Support Services Ltd

Clinicare Health Support Services Ltd

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Managing people Responsible for staffing and service levels (i.e. Holiday, overtime, absence) Supporting your team to deliver and fulfil patients needs with continued on the job training and development of your team Regular 1-1 employee engagement meetings and performance reviews.

Know your team and how to motivate them, adjusting your leadership style to get the best out of individuals Support team engagement by scheduling, conducting and documenting team meetings, ensuring you champion practice goals and initiatives.

Take the lead on informal complaint resolution.

Support your team and other colleagues with the incident and zero tolerance process.

Identify training needs for your team and any highlight to your line manager Organisation Ensure the smooth running of the reception area so that it is welcoming, friendly and clean.

Ensure posters and patient information leaflets in the surgeries are replenished and ensure that any patient literature (such as Welcome Letters) is always up to date.

Act as the first point of contact for all clinicians and other surgery staff, regarding any concern or issue, resolving where possible and/or feeding up the reporting line.

Propose new ideas that would benefit the patient experience. Monitor the practice website and ensure that any necessary changes are highlighted to the Patient Experience Manager. Management of petty cash, if applicable.

Premises, Fire, Health & Safety, Infection Control Take the lead on resolving H&S and maintenance issues and liaising with contractors and ensuring your Line Manager is kept up to date.

Ensure premises are cleaned and maintained, with adequate security and fire protection. Arrange maintenance contracts as required Assist in the assessment and evaluation of accommodation requirements. Co-ordinate any future developments Monitoring of all servicing / repair requests Providing meter readings to suppliers as required (Gas, Electric, Fax) Support the organisational Assurance Framework inputting and evidencing information as required Weekly testing of fire alarm/s Weekly and monthly Legionella checks Ordering and monitoring of internal distribution of FP10 prescriptions Monitoring all stationery levels including printer toners / drums and placing orders according to organisations preferred supplier Recording and filing of documents such as cleaning schedules