- To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively.
- Book appointments for patients and cancel appointments where needed.
- Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services.
- Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.
- Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare providers.
- Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.
- Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
- Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
- Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised
- Informing patients of test results and following up with instructions from clinicians.
- Keeping the reception area and notice boards clean, tidy and up to date.
- Taking payments for private documents from patients and providing receipts
- Support all clinical staff with general tasks as required.
- Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
- Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.
- To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
- Attend and positively contribute to team meetings.
- Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
- Treat all patients fairly and with respect.
- Provide cover across all sites as required.
- Excellent Customer Service experience
- Computer literate in Word and Outlook
- Good Listening skills and attention to detail and accuracy
- Professional verbal and written communication skills are essential
- Excellent command of spoken and written English
- Able to demonstrate flexibility and adaptability in a changing environment
- Able to work constructively with internal and external parties to resolve issues
- Ability to work under pressure while maintaining a positive professional attitude
- Ability to work as part of the team
- Able to multi-task
- Knowledge of medical terminology
-
Receptionist
1 week ago
Arthington Medical Centre Leeds, United KingdomWe are seeking for a Medical Receptionist and Administrator to join our caring, friendly and busy practice at Arthington Medical Centre. The role of the medical receptionist and administrator will include responding to telephone queries, booking appointments, receiving patients a ...
-
Receptionist
2 weeks ago
Bridge of Hope Leeds, United KingdomWe now have exciting opportunity for a Receptionist/Coordinator to join one of our major client's team based in the Leeds area. · **Title: Receptionist** · **Location: Leeds_LS11** · **Pay Rate: £11ph PAYE** · **Start Date: ASAP** · **Shift Pattern: 8am-5pm** · **Duration: 12/02- ...
-
Receptionist
1 week ago
Page Personnel Secretarial & Business Support Leeds, United KingdomPage Personnel are currently recruiting a Receptionist to join their award-winning client based in Leeds. My client have just recently opened their office in Leeds City Centre - this is a great opportunity if you are a real peoples person and are extremelypassionate on delivering ...
-
Receptionist
2 weeks ago
William James Recruitment Leeds, United KingdomFront of House Receptionists · - Award Winning Law Firm · - Up to £25,000 · We are pleased to present this unique opportunity to join a award winning law firm based in Leeds. · **Receptionist - Leeds · - £25,000 - REF522183TH** · **The Role** · This is a unique opportunity work a ...
-
Receptionist
2 weeks ago
Page Personnel Leeds, United KingdomImmediate Start · - Endless opportunities for progression · **About Our Client**: · My client are a UK leading independent law firm that have just opened their 3rd office in Leeds City Centre Due to recent successes, they are looking to appoint a Receptionist to join their growin ...
-
Receptionist
2 weeks ago
Express Bi Folding Doors Leeds, United KingdomExpress Bi Folding Doors are excited to recruit for a receptionist in our flagship Leeds showroom on a permanent basis. · **Receptionist Key Responsibilities**: · - Meeting and Greeting customers and clients · - Taking and organising deliveries · - Ad-hoc admin when required · - ...
-
Receptionist
1 week ago
Stratstone MINI Leeds, United Kingdom**Receptionist (40 hours per week)** · **Stratstone MINI Leeds** · **Salary of £19,824 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** · Are you a r ...
-
Receptionist
2 weeks ago
Pendragon Leeds, United Kingdom**Receptionist** · **Stratstone MINI Leeds** · **Salary of £19,824 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** · Are you a real people person, p ...
-
Receptionist
3 weeks ago
Park Plaza Leeds, United Kingdom**Department**: Front Office · **Job Level**:Team Member · **Job Type**:Full Time · **Job Reference**:REQ10660 · **Date Posted**:11 March · At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Receptionist **you ar ...
-
Receptionist
3 weeks ago
Stratstone MINI Leeds, United Kingdom**Receptionist (40 hours per week)** · **Stratstone MINI Leeds** · **Salary of £19,824 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** · Are you a r ...
-
Receptionist
3 weeks ago
Hire Society Recruitment Leeds, United Kingdom**Role**: Receptionist · **Location**:Central Leeds · **Rate**: £11.00p/h · **Type**:Temporary · The handover on Friday will be for 4 hours and the hours on Monday are 8.00am - 5.30pm. The hourly rate is £11.00p/h. · **Receptionist duties will include**: · - Meeting and greeting ...
-
Receptionist
2 weeks ago
Page Personnel - UK Leeds, United KingdomImmediate Start · - Endless opportunities for progression · **About Our Client**: · My client are a UK leading independent law firm that have just opened their 3rd office in Leeds City Centre Due to recent successes, they are looking to appoint a Receptionist to join their growin ...
-
Receptionist
2 weeks ago
Alderbrook Care Home Leeds, United KingdomAlderbrook Care Home is looking to recruit a Receptionist. · Our care home, based in Leeds, will specialise in complex physical and mental health needs for 140-residents. · A key element of the role requires effective communication and interpersonal skills. The ability to develop ...
-
Receptionist
1 week ago
Pendragon Leeds, United Kingdom**Receptionist** · **Stratstone MINI Leeds** · **A basic salary of £21,745 and pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** · Are you ...
-
Receptionist
1 week ago
Elite Personnel Services Limited Leeds, United Kingdom**Are you an experienced Receptionist? Are you free for temporary work to start as soon as possible? Is Leeds, West Yorkshire convenient for you? If so, this could be just the job for you**: · Working within a professional, very friendly team environment, your duties working as a ...
-
Receptionist
3 weeks ago
O'Connor Utilities Ltd Leeds, United KingdomWe currently have an exciting opportunity for a Front Dest Receptionist to join our team in our Seacroft, Leeds Depot. The purpose of the role is to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visi ...
-
Receptionist
2 weeks ago
Express Bi Folding Doors Leeds, United Kingdom**Receptionist Key Responsibilities**: · - Meeting and Greeting customers and clients · - Taking and organising deliveries · - Ad-hoc admin when required · - Answering the telephone and fielding calls · - Keeping the reception area and showroom clean and tidy at all times · **Rec ...
-
Receptionist
3 weeks ago
Alderbrook Care Home Leeds, United KingdomAlderbrook Care Home is looking to recruit a Receptionist. · Our new care home is situated in the Leeds, specialising in complex physical and mental health needs for 140-residents. · A key element of the role requires effective communication and interpersonal skills. The ability ...
-
Receptionist
3 weeks ago
Lucy Walker Recruitment Ltd Leeds, United KingdomA fantastic opportunity has arisen for this reputable Law firm with offices in Leeds City Centre. Seeking a receptionist, the main purpose of this role is to provide a high quality, professional receptionist service. Answering calls on behalf of all theUK's offices, working close ...
-
Receptionist
2 weeks ago
Jo Holdsworth Recruitment Leeds, United KingdomWe have several temporary roles covering last minute Receptionist holiday cover in the run up to Christmas. If you want some odd days between now and 22 December these roles may appeal to you. Front of house greeting visitors in a professional manner. Excellent communication esse ...
GP Receptionist - Leeds, United Kingdom - Clinicare Health Support Services Ltd
Description
Job summary
Working within the Manor Park Surgery reception team, the post-holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare professional and service, whilst handling any complex queries and challenging situations in a professional manner, ensuring any issues are resolved where possible, at the first point of contact. Assist both clinical and admin colleagues with the smooth running of the reception area and surgery building.
The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.
This job description is subject to a flexibility clause and may change according to business requirements.
Part time hours need to be 25 hours per week minimum.
This advert may close early should the right candidate be found.
Please note working hours will be between 7:15am - 6:30pm
Main duties of the job
About us
We are a forward-thinking organisation, operating in a extreamly fast-paced environment.
You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.
We work collaboratively with our GP practices to offer better services and improve access for our patients.
Job descriptionJob responsibilities
This is not an exhaustive list, and it is expected that this role will develop as the business grows.
Please see the supporting documents section "GP Receptionist Care Navigator JD" on this page for more details.
Person SpecificationExperience
Essential
Desirable
