Reception and Admin Clerk - Huddersfield, United Kingdom - Calderdale and Huddersfield NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust

Verified Company

Huddersfield, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dealing with the general public attending the reception area, giving a polite and professional service. Answering of the phone in a timely, effective and professional manner. Dealing with the post and distribution of the same. Dealing with the telephone calls, internal and external, from departments, wards, medical staff, GPs, other hospitals etc.

Ensure that all queries are attended to as soon as possible and conveying any messages to the appropriate personnel. Photocopying and scanning. Ensure that filing is kept up to date. Triage patients to determine appointment slot appropriate.

Send out appointments and information to patients as and when necessary.

Required to deal with confidential matters using discretion and sensitivity To deal with enquiries and take necessary action on behalf of and in the absence of work colleagues.

To develop working relationships with personnel in other departments within the Trust. Arrange interpreters and transport where necessary.

Deal with patient enquires/ test results ensuring any necessary action is taken.

Discussing and giving admission details, arranging blood test and giving advice when to stop medication prior to admission for surgery as instructed by pre assessment nurse.

To be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner Typing for staff, i.e general correspondence, staff and patient Maintaining stock levels, stationary and patient information etc.

Using theElectronicPatientRecord - Scheduling of patient appointments.

Ensure that all patients are booked in on arrival, checked out and make new or re arrange appointments as necessary, altering and adding any details on the computer including next of kin.

Send out appointments and information to patients as and when necessary. Accessing electronic casenotes on the EDMS and producing barcodes for scanning. Responsible for updating the waiting list if patient cancels their admission date.

Booking of investigation pre op testing. Booking and organising Covid-19 testing in accordance to guidelines Communicating with our outsourcing partners.

Admissions Unit Admit elective and acute patients into hospital via EPR and Bluespier Prepping of theatre lists and disturbing through all relevant teams.

Create of barcode front sheets for notes to be scanned to EDMS.

Running the enquires phone for the CHFT trust to find admitted patients.