Field Service Engineer - Ilford, United Kingdom - Global Technology Solutions Ltd

Description

Ideal location - East London
Salary - £ £27000

Hours:
Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available

Benefits:
medium size van + Parking cards and Fuel cards + Pension
Start date - ASAP

We have an exciting opportunity for a field service engineer to join a blue chip organisation on a permanent basis in East London.

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
• Provide support services for a range of IT equipment including but not limited to PCs,

laptops, tablets, printers, peripherals and point of sales systems

• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Obtain/maintain a set of vendor certifications as required to perform the role
• Follow documented procedures and provide constructive feedback for continuous improvement
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out
• Participate in the on-call rota which includes mornings, evenings and weekends (on

call allowances apply)

• Providing support services into the wider teams within the Integrated Technology Solutions department
• Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply

Qualifications Skills and Experience

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Hold a full UK Driving Licence
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to

* attend external and varied customer base

• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals.
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
• MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential)
• Hardware Break fix experience
• Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer)
• Driving is a big part of the job - Full UK Manual Driving licence required

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.