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    IT Knowledge Engineer - London, United Kingdom - Gas Strategies

    Gas Strategies
    Gas Strategies London, United Kingdom

    2 weeks ago

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    Description

    Responsibilities:
    Support staff with hardware and software problems, servers and other systems (as required)
    • Windows 10, Windows 11 and Windows server 19, Mac OS (beneficial), photocopiers and printing management software.

    Onboarding of new starters (IT induction, access card preparation, SharePoint access, mailbox preparation, MFA, Mobile device management - Microsoft Intune)Off boarding of leaversMonitoring and maintaining equipment inventory, flagging requirements for new equipment.


    Oversee company mobile phones:
    costing, devices, users, etc.
    Oversee endpoint and network security
    • Unifi Firewall and switches.
    Oversee the email server and associated systems (email signatures, email security, etc.)
    • Microsoft Exchange.
    Managing WFH and office equipment (ensuring all office equipment is in working order and desks are appropriately equipped, keeping the IT equipment list updated etc).Looking after the telephone system (setting up new users, resolving and escalating any issues)Assisting with roll out of new systems/servers/technologiesSupporting the Audio Visual set up in the office (All meeting rooms)
    • Microsoft Teams Room/ PC and audio/video meeting room set.

    Managing Microsoft 365 Environment (Azure, Microsoft Defender, Teams, SharePoint and any associated products)Coordinating disposal of old IT equipmentProviding technical support on-site or via remote-access systems.


    Requirements:
    Bachelors degree in information technology or computer science.
    Proven work experience as a technical support engineer.
    At least 3-4 years of experienceKnowledge of web services, API, and IP-based protocols.
    Experience with scripting languages (beneficial but not essential)Knowledge of computer hardware and networking systems.
    Good time management skills.
    Good interpersonal skills.
    Abiolity to troubleshoot complex hardware and software issues.
    Excellent written and verbal communication skills.
    Ability to think critically.
    Teamwork skills.
    People skills
    • Patience and empathy.
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