Customer Service Administrator - Paisley, United Kingdom - Trodat UK Ltd

Trodat UK Ltd

Verified Company

Paisley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE ADMINISTRATOR

Rate:
£22,672 (£10.90 per hour) + plus monthly company bonus

Hours:
Full-time 40 hours (Monday-Friday) On site working.

Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines.

From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.

The vacancy for Customer Service Administrator exist in Customer Service department and will report to the Customer Services Team Leader, you will be responsible for maintaining high levels of customer satisfaction by dealing with enquiries in an effective and timely manner, excellent administrative skills, an eye for detail, and a passion for ensuring customers receive the highest quality of service.

The successful applicant will have experience within a Customer Service environment and be able to demonstrate experience working within a team environment.

You will have a strong customer focus and ability to identify and solve problems in a timely manner.

To be successful in this position you must have the following skills and experience:

Key duties -

Ability to deal with queries in a professional manner both verbally and in writing,
Order progress
Quotations
Enquiries
Providing resolution within agreed timescales
Account Management
Identifying potential process improvements and make recommendations to appropriate management staff.
Actively support all team members to enable all operational goals are achieved
Multiskilled with the ability to adapt to different working practises quickly
Ability to work accurately, check documentation for accuracy,

Key Skills