Admin Coordinator - London, United Kingdom - University College London Hospitals NHS Foundation Trust

    University College London Hospitals NHS Foundation Trust
    University College London Hospitals NHS Foundation Trust London, United Kingdom

    Found in: Talent UK C2 - 2 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for a motivated and focused individual to join the GI Services division incorporates surgical and medical specialties that manage diseases and disorders of the digestive system. The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management.

    You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to work a hybrid model (both on site and at home).You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous. The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, with values that are aligned with the Trust's core values.

    Main duties of the job

    Main duties of the role consist of:

  • Clear and effective communication and patient liaison
  • Coordinating elective patient care
  • Providing excellent administrative support clinical teams
  • Data management and quality
  • Supervisory and people responsibilities
  • General administration and office duties

    • About us

    University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

    We provide first-class acute and specialist services across eight sites:

  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

    • We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

    We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

    Job description

    Job responsibilities

    For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

    Come and be a part of the best NHS trust in England to work for, according to our staff*

    UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

    *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

    UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust.

    Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

    Person Specification

    Knowledge and Qualifications

    Essential

  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

    • Desirable

  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

    • Experience

    Essential

  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.

    • Desirable

  • Previous NHS experience, or experience of working in a healthcare setting.

    • Responsibilities towards promoting Equality Diversity and Inclusion

    Essential

  • All posts to include Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties