First Contact Administrator - Birmingham, United Kingdom - Supporting Futures Consulting Ltd

Description

Role:
First Contact AdministratorBased: SandwellRate: £22,308

Start Date:
ASAPDuration: PermanentHours: Full Time 37.5 hoursOur client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator

Synopsis of duties:

Receiving referrals from agencies, stakeholders and individuals making initial contactTaking calls from agencies, stakeholders and victims needing help, support and guidance.

To administer accurate, concise and up to date case management systems.

Ensure that clients have full access to all services and teams work together to create the best outcome for victimsTo promote and raise awareness of all services to all appropriate stakeholdersCollect feedback on first contact servicesTo undertake administrative duties to ensure that external databases such as SHIP andCORE are maintainedEssential Requirements:
Educated to minimum Level 3 or equivalent.

May consider level 2 if matched with a good level of experience in health and social care, administration or similar.

GCSEs English and Mathematics – Grade C or above.
Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriatelySupporting Futures Consulting acts as both an employer and an agency