Senior Relationship Manager - Essex, United Kingdom - OPR Associates Limited

OPR Associates Limited

Verified Company

Essex, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Are you an experienced relationship manager looking for a new challenge? We are seeking a Senior Relationship Manager to join our team and provide support for a key group of partners by building and maintaining excellent working relationships.

The main purposeof the role is to ensure the smooth running of the administrative side of their business and provide an excellent customer experience.

Role Duties:

Build and maintain relationships with senior partners and stakeholders
Hold regular governance calls and work with internal colleagues to ensure work is completed on time
Own and track complex issues and nonstandard enquiries.
Utilise the skills of support staff to resolve client issues swiftly
Be an additional contact point for month end/tax year and year end referrals

Essential Skills:

Strong relationship management skills
Proactive problemsolving abilities
Exceptional handling and ownership of complex or technical issues
Strong analytical skills and ability to provide process and customer experience improvements suggestions
Committed to putting the partners first and providing an excellent customer experience
Experience in the financial services industry