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- Pro-actively coordinate orders with an aim to delivery within resource budgets and target delivery dates.
- That you deliver in accordance with the Key Performance Indicators and measures that are allocated to you. Striving to outperform targets and where measure fall below target you have plans in place to meet target.
- Co-ordinate with 3rd party suppliers ensuring that orders are placed correctly and tracked until delivered, pushing where possible to reduce lead times and escalating, when necessary, when services are not being delivered correctly.
- Own and manage multiple orders at various stages of provisioning, with varying complexity.
- Liaise with customers to arrange access to site at various points required for delivery, in line with their readiness for installation at various points during fit out.
- Handling of events during order delay or install failure.
- Engage with the wider business (Sales, Solutions, Engineers) to ensure the right solution is delivered.
- Ensure all systems are kept fully updated for each action and point of customer contact.
- Liaise with key suppliers and to successfully deliver dependent components on time.
- Identify and implement areas of improvement (product, process, systems.)
- Capture additional charges to be billed to the customer.
Provisioning Coordinator - London, United Kingdom - InterQuest Group
Description
Role – Provisioning Engineer
Client – Operates in the Fibre, Connectivity and Security Field
Location – London, and hybrid
Salary - £35K
Key Responsibilities