Service Manager - London, United Kingdom - Mosaic Island Ltd

Description

Service Manager/ Architect

3 Months+ Contract

Hybrid – Remote/London (2-3 days on site)

Outside IR35

About:
Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence.

We are currently seeking a supplier to provide us with consultancy services across Service Management and Service Design. You will be engaged on a Service Excellence transformation project, reshaping the way the service lifecycle is both defined and delivered.

Deliverables to include:

·Drive the operating model into the next level of detail across people, processes and technology (tooling)

·Support both the definition and establishment/delivery of service management and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes such as demand, project / devops processes and other teams.

·Service management tooling options and analysis

Key Supplier Experience:

·You should have experience across the full ITIL service lifecycle, specifically having architected/ designed processes for service design, service transition, service operations and management / strategy.

·Agile working, specifically integrating with service management processes

·ITIL certification

·Excellent stakeholder management and communication skills; able to communicate and present to senior stakeholders (Head of, CxO), both technical and non technical

·You will need to be highly consultative and personable with a sense of gravitas

·Able to lead, make recommendations and advise

If you put forward your companies' details, they will be submitted to Mosaic Island. Our Privacy Information Statement which explains how we will use your information is available on the Mosaic Island website.