Implementation Consultant - London, United Kingdom - ZILO Technology, Ltd.

Description

Who are ZILO?

ZILO is focused on transforming global transfer agency to create sustainable value for firms and the customers they serve. To achieve this, we started with a clean technology slate, a design-driven approach, and a commitment to put people first. ZILO's technology enables firms to replace legacy end-of-life systems, many of which were developed 30+ years ago, and slash costs, risk, and user friction along the way.

Our founders, leadership, engineering, and product teams are highly experienced with successful track histories of pioneering innovation-driven businesses, products, and services. Our collective goal is to be the market leading solution in global asset and wealth management.

The Role

ZILO are seeking a highly motivated and experienced Implementation Consultant to join our Delivery team. The Implementation Consultant will play a critical role in delivering solutions to our clients. This role requires a deep understanding of transfer agency products, processes, and data migrations. The role is client facing so the candidates must have excellent communication skills, and a strong commitment to client satisfaction.

Core elements of the role are as follows:

Client Engagement:

• Act as a trusted advisor to clients, understanding their needs and challenges.
• Manage client meetings through the delivery life cycle to gather requirements, build operating models, present solution designs, and detailed plans.
• Build and maintain strong client relationships through effective communication.

Solution Design:

• Collaborate with the sales and product teams to design solutions that address client requirements and stay true to ZILO's product roadmap.
• Develop detailed solution and operating model documentation, including scope, timelines, and resource requirements.
• Ensure proposed solutions align with industry best practices and compliance standards.
• Identifying gaps between source applications (either through experience and/or the data) and the target product, flagging these to the Product Owners

Project Delivery:

• Lead the delivery of solutions to clients, managing project timelines and budgets.
• Work across Delivery and Migration streams as required
• Coordinate with cross-functional teams, including implementation specialists and technical experts.
• Monitor project progress, identify potential issues, and implement solutions.
• Manage end to end testing of the client solution
• Defining/measuring success criteria by working with all parties on validation techniques such as the testing of migrated data and reconciliations
• Working with the Asset Manager/Transfer Agent to understand their inflight strategy and requirements, and to ensure that any build is conveyed to the engineers.
• Analysis of Inflight/cutover scenarios, validating against the data available and assisting in defining the runbook.

Industry Subject Matter Expert:

• Detailed Transfer Agency knowledge is a must for this role as the role will require detailed design discussions with clients relating to delivery of ZILO's product and services.
• Stay up-to-date with industry trends and developments in transfer agency services.
• Maintain a deep understanding of our company's products and services.
• Provide product training to clients and internal teams as needed.

Client Support:

• Provide ongoing support to clients in early life support to ensure the client's delivery is a success with a seamless transition to BAU.
• Address client inquiries and issues promptly and professionally.
• Identify opportunities for upselling or cross-selling additional services.
• Minimum of 8 years of experience in the Transfer Agency sector, preferably across multiple jurisdictions.
• Proven track record in delivering solutions to Transfer Agency clients.
• Strong product knowledge within Transfer Agency.
• Experience of Transfer Agency migrations is beneficial.
• Excellent communication and presentation skills.
• Knowledge of industry regulations and compliance environment.
• The candidate must have the right to work in the United Kingdom.
• Enhanced leave - 38 days inclusive of 8 UK Public Holidays
• Equity ownership scheme
• Private Health Care including family cover
• Life Assurance – 5x salary
• Flexible working-work from home and/or in our London Office
• Employee Assistance Program
• Pension
• Access to training and development